For many healthcare suppliers, the pandemic’s early days stretched the bounds of their capabilities for care, with many scuffling with staffing methods in response to COVID-19. However for Northwell Well being, a serious healthcare supplier in and round New York Metropolis, these preliminary weeks additionally stress-tested an ongoing HR system migration, leading to modern options the supplier hadn’t deliberate for earlier than the pandemic hit.
Northwell’s HR transformation started in early 2018, when the supplier sought to exchange the PeopleSoft system it used to handle its 74,000 employees offering care in Manhattan, Staten Island, Queens and close by Westchester.
“PeopleSoft felt like an end-of-life product that was not assembly our enterprise aims,” says Elina Petrillo, Northwell’s assistant vp for HR expertise. Amongst these aims: to supply a greater, self-service expertise for employees and administration, replete with up-to-date dashboards, in depth and environment friendly, and able to offering entry to the information it held, making it not only a system of document however a instrument for evaluation and enchancment, she says.
“We had introduced in one other vendor to do an overlay on PeopleSoft to make it extra pleasant, and made a few transactions mobile-aware, however it was nonetheless very restricted within the variety of transactions that you can carry out and within the expertise itself,” Petrillo says, including that there additionally had been points integrating Northwell’s recruitment platform, Taleo, with PeopleSoft.
Regardless of the difficulties Northwell was experiencing with PeopleSoft and Taleo, each Oracle merchandise, Northwell selected Oracle’s HCM Cloud as their substitute.